9500 Privacy Policy — Protecting Our Users' Data
At 9500, your privacy is our priority. This document explains in detail how we collect, use, store, and protect your personal information as a user in Malaysia. Please read this policy carefully before using our platform.
1What Information We Collect
9500 collects several categories of information when you register, use the platform, or interact with our services. Collecting this information is necessary for us to provide a secure, seamless, and personalised experience for users in Malaysia.
Full name, date of birth, phone number, email address, and Malaysian identification number (for identity verification when required).
Device type, operating system, browser version, IP address, and general location data to ensure an optimal platform experience and detect suspicious activity.
Bank account details, digital wallet numbers, and transaction records in Malaysian Ringgit (RM). Full card numbers are not stored directly on our servers.
Betting history, games played, session duration, account setting preferences, and in-platform interactions for service improvement purposes.
2How Your Information Is Used
9500 uses the information collected solely for purposes related to delivering and improving the platform's services. We do not sell or rent users' personal data to any third party for marketing purposes without your explicit consent.
Account information and identity verification are used to process registrations, verify user age (minimum 18 years), and meet legal compliance requirements. Payment data in Malaysian Ringgit (MYR) is used to securely process deposits and withdrawals and to detect any suspicious transactions. Usage and device data are used to identify and prevent fraud, deliver effective technical support, and optimise the platform's interface design for Malaysian mobile users.
We may also use your email address and phone number to send important account-related notifications such as transaction confirmations, security alerts, and policy updates. Any optional marketing communications are separate, and you may opt out at any time through your account settings.
- User identity verification and eligibility
- Processing deposits and withdrawals (MYR)
- Fraud prevention and platform security
- Customer support and complaint resolution
- Compliance with Malaysian legal requirements
- Improving the platform user experience
3Cookies & Tracking Technologies
The 9500 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you access our platform via a web browser or mobile app.
We use three main categories of cookies: essential cookies required for core platform functions such as login and session management; performance cookies which collects anonymised data on how users interact with the platform to help us identify areas for improvement; and preference cookies which stores your preferences such as language and display settings.
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. 9500 does not use third-party cookies for targeted advertising without your consent.
4Data Storage & Security Measures
All 9500 user data is stored on servers protected with industry-grade encryption. Data is retained for the duration your account remains active and for a defined period after account closure as required by applicable Malaysian law. We use server infrastructure that meets high security standards to ensure the integrity of your data is maintained at all times.
Financial transaction records in MYR are retained in accordance with applicable legal requirements, typically for seven years, for audit and compliance purposes. This data is not used for any purpose beyond legitimate operational and compliance needs.
9500 implements multiple layers of technical protection to keep your data secure. All communication between your device and our servers is encrypted using the latest SSL/TLS protocols. Access to user data within our internal systems is restricted to authorised personnel only and is continuously monitored.
We conduct regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited. In the event of a data breach affecting your personal information, 9500 will notify you within a reasonable timeframe in accordance with applicable legal requirements.
5Your Rights as a 9500 User
As a 9500 platform user, you have certain rights regarding your personal data. We respect those rights and provide clear channels for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Requests can be made through customer support and will be processed within 14 business days. We will provide the information in a clear, easy-to-understand format.
If you believe any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly through your account dashboard.
You may request account closure and deletion through customer support. Please note that certain data may need to be retained for a specific period to meet legal requirements or to settle pending transactions before full deletion is carried out.
9500 does not sell, rent, or share users' personal data with third parties for marketing purposes. However, we may share necessary information with select third-party categories under certain circumstances:
- Payment processors: Transaction information required to process deposits and withdrawals in MYR is shared with approved payment processors bound by confidentiality agreements.
- Legal authorities: We will disclose information when required under Malaysian law, including in response to lawful requests from law enforcement agencies.
- Technical service providers: Infrastructure and technical security service providers who assist in operating our platform are subject to strict data protection agreements.
6Policy Changes & How to Contact Us
9500 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will display a clear notice on the platform and send a notification to your registered email address at least seven days before the changes take effect.
The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. It is your responsibility to review this page periodically to stay informed of the latest data protection terms. Continued use of the 9500 platform after changes take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the 9500 support team via the in-platform live chat or by email. Our team will respond within three to five business days. For additional security, requests involving sensitive data may require identity verification before being processed.
Support email: [email protected]
- Policy Version
- 2026 — Latest Revision
- Applicable Law
- Malaysian Law
- Transaction Currency
- Malaysian Ringgit (RM / MYR)
- Response Timeframe
- 3–5 business days for data enquiries
- Contact
- [email protected]
Your Data Is Safe With Us
9500 is committed to protecting the privacy of every user in Malaysia. If you have questions about how we handle your data, check the FAQ section or contact our support team directly. Ready to play? Register a free account today.